Terms and Conditions

Last Updated: 23rd July 2026

1. Acceptance of Terms

By accessing or using Let Us Not Forget ("the Website"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.

2. About the Website

Let Us Not Forget provides an online platform where individuals can create memorial tributes, share stories, upload photographs, and preserve the memories of loved ones.

3. User Responsibilities

By using the Website, you agree to:

  • Provide accurate and truthful information.
  • Use the Website lawfully, respectfully, and in accordance with these Terms.
  • Not submit content that is false, misleading, defamatory, abusive, threatening, harassing, hateful, discriminatory, offensive, or otherwise inappropriate.
  • Not submit content intended to harm, embarrass, intimidate, or damage the reputation of any individual, family, group, or organisation.
  • Not upload malicious, fraudulent, deceptive, or unlawful content.
  • Respect the privacy, rights, and intellectual property of others.
  • Not attempt to interfere with the operation, security, or functionality of the Website.

4. User Content and Memorial Submissions

You retain ownership of the content you submit to Let Us Not Forget.

By submitting content, including but not limited to photographs, stories, tributes, memorial information, and other materials, you grant Let Us Not Forget a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, publish, distribute, and otherwise use the content as necessary to operate and promote the Website and its services.

By submitting content, you confirm that:

  • You own the content or have the necessary permissions to submit it.
  • The information provided is accurate and truthful to the best of your knowledge.
  • The content does not infringe any copyright, privacy, publicity, or other legal rights of any third party.
  • Any required permissions relating to living individuals featured in submitted content have been obtained.
  • The content complies with all applicable laws and regulations.

You acknowledge and agree that memorial content submitted to the Website may be displayed publicly on the Website and through integrated mapping services, including Google Maps, making such content publicly accessible to visitors.

  • Use of Google Maps and related services may be subject to Google's own terms and privacy policies.

5. Control of Memorial Entries

Memorial entries may generally only be edited, updated, or removed by the individual who originally created the tribute, subject to any verification procedures required by Let Us Not Forget.

Requests relating to corrections, updates, removal of content, or other concerns regarding memorial entries must be submitted through the enquiry form available on the Website.

Let Us Not Forget reserves the right to request information necessary to verify the identity of the requester and their connection to the memorial entry before taking action.

  • Nothing in this section limits Let Us Not Forget's right to remove, restrict, edit, or investigate content where necessary to comply with legal obligations, protect the rights of others, address misuse of the platform, or enforce these Terms and Conditions.

6. Content Moderation and Reporting

Let Us Not Forget is committed to maintaining a respectful and trustworthy memorial platform.

We reserve the right, at our sole discretion, to review, refuse, edit, restrict, or remove any content that:

  • Violates these Terms and Conditions.
  • Contains false, misleading, defamatory, abusive, hateful, discriminatory, or offensive material.
  • Infringes intellectual property rights.
  • Violates the privacy or legal rights of any person.
  • Is considered inappropriate for the purpose of preserving respectful memorial tributes.
  • May expose Let Us Not Forget or its users to legal, reputational, or security risks.

Users who believe content is inaccurate, inappropriate, infringes their rights, or otherwise violates these Terms may report the content using the Website's enquiry form.

7. Donations

Where donations are accepted through the Website:

  • Donations are voluntary and are used to support the operation, maintenance, development, and charitable objectives of Let Us Not Forget.
  • Unless required by law, donations are non-refundable.
  • Payment transactions may be processed by secure third-party payment providers.
  • Let Us Not Forget does not store complete payment card information.

8. Intellectual Property

All Website content, branding, logos, graphics, software, and design elements are owned by or licensed to Let Us Not Forget unless otherwise stated.

You may not reproduce, distribute, modify, or exploit Website materials without prior written permission.

9. Website Availability

We aim to keep the Website available and operational but do not guarantee uninterrupted access.

We may modify, suspend, or discontinue any part of the Website at any time without notice.

10. Limitation of Liability

To the fullest extent permitted by law, Let Us Not Forget shall not be liable for:

  • Any indirect or consequential loss
  • Loss of data
  • Loss of profits
  • Errors or omissions in user-submitted content
  • Temporary unavailability of the Website

Use of the Website is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Let Us Not Forget shall not be liable for any loss, damage, or claim arising from:

  • Reliance on information submitted by users.
  • Inaccuracies or omissions within memorial content.
  • The public display of content voluntarily submitted by users.
  • Use of third-party services, including mapping and payment processing providers.
  • Temporary interruptions, errors, or unavailability of the Website.
  • Unauthorised access to user accounts resulting from a user's failure to maintain the security of their login credentials.

Use of the Website and submission of content are undertaken at the user's own risk.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Updated versions will be posted on this page.

15. Contacting Us

Any questions, concerns, requests relating to memorial content, reports of inappropriate material, privacy-related requests, or enquiries regarding these Terms and Conditions should be submitted through the enquiry form available on the Website.

We will review and respond to enquiries within a reasonable timeframe.