Privacy Policy

Last Updated: 23rd July 2026

1. Introduction

Welcome to Let Us Not Forget ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website and use our services.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Your name
  • Email address
  • Contact details
  • Information submitted for memorial tributes
  • Photographs and media uploads
  • Stories, memories, and other content relating to loved ones
  • Donation information (where applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Display memorial tributes and stories
  • Process submissions and donations
  • Respond to enquiries and support requests
  • Improve website performance and user experience
  • Prevent fraud, misuse, or unauthorised access
  • Comply with legal obligations

4. Memorial Content

Let Us Not Forget provides a public memorial platform where users may share stories, photographs, tributes, and other information about loved ones who have passed away.

By submitting content to the Website, you acknowledge and agree that:

  • The information, photographs, stories, tributes, and other content you submit may be displayed publicly on the Website.
  • Memorial locations and associated content may also be displayed publicly through Google Maps integrations and may therefore be accessible to anyone viewing the map.
  • You understand that content displayed through Google Maps may also be subject to Google's own privacy practices and policies. Google's Privacy Policy can be viewed at: https://policies.google.com/privacy
  • You have the legal right and authority to submit the content.
  • To the best of your knowledge, the information provided is accurate and truthful.
  • The content does not infringe the copyright, privacy, publicity, or other rights of any third party.
  • Where living individuals are identifiable in photographs or content, you have obtained any necessary permissions where required by law.

You further agree that you will not submit content that:

  • Is false, misleading, or deliberately inaccurate.
  • Is defamatory, abusive, threatening, harassing, hateful, discriminatory, or offensive.
  • Is intended to harm, embarrass, intimidate, or damage the reputation of any individual, family, group, or organisation.
  • Contains malicious, fraudulent, or deceptive information.
  • Violates any applicable law or regulation.
  • Contains spam, promotional material, or unauthorised commercial content.
  • Let Us Not Forget reserves the right, at its sole discretion, to review, reject, edit, remove, or restrict access to any content that is believed to violate these requirements or is otherwise considered inappropriate for the purpose of preserving respectful memorial tributes.

5. Donations

Where donations are accepted, payment information is processed through secure third-party payment providers. We do not store complete payment card details on our servers.

6. Cookies

We may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Sharing Information

We do not sell personal information.

We may share information with:

  • Trusted service providers who help operate the website
  • Payment processors
  • Legal authorities where required by law
  • Professional advisers where necessary

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and maintain memorial records.

10. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict or object to processing
  • Withdraw consent where applicable

To exercise these rights, please contact us using the Enquiries Form.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Children's Privacy

Our services are not intended for children under 13 without parental or guardian involvement.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

Any questions, concerns, requests relating to memorial content, reports of inappropriate material, privacy-related requests, or enquiries regarding these Terms and Conditions should be submitted through the enquiry form available on the Website.

We will review and respond to enquiries within a reasonable timeframe.